Frequently Asked Questions

Can the pigments be mixed into any other masks or conditioners?

Yes. As long as they’re white, but keep in mind that the consistency of the base can affect colour payoff. The colour chart is made for a 300ml ratio, mix accordingly.

Is there peroxide or ammonia?

No. This is a semi permanent colour product with no active ingredients. It will not alter your natural base colour.

Will it stain my things?

During application wear gloves and avoid getting the pigment on your work space. Once shampooed out there will be no transfer.

How long till it fades back to my original colour?

This depends on how often a customer washes their hair and styles with hot tools. The porosity of the hair and the intensity of the pigments will also make a difference. Light tones can last 2-3 weeks while darker ones can last 4-8 weeks.

How often do I need to use the pigment mask?

This is based on preference but we suggest to only reapply when the pigment has fully washed out and you are back to your original hair colour.

How many uses do I get per bottle?

This depends on the hair level of the customer. A bottle for level 10 can last 8-10 uses while for a level 6 would be 3-4 uses.

Can I mix different pigments together?

Yes. Shadow can be mixed with any colour to create an ashier outcome. Be creative and play around with the pigments.

Do I have to use it right after I mix it?

The pigments will oxidize if left in the mask for too long so we suggest only mixing enough for each application.

Why does my hair colour look the same after applying the colour?

Always do a test strand to see if more pigment is required. If the results don’t look different try the mixing ratio for a hair level down.

Will it affect my professional salon appointment?

As long as you completely wash out the pigments before your scheduled hair appointment, it should wash out back to a clean canvas.

Is it vegan and cruelty free?

Yes. The whole line was created with vegan products down to the pigment source. No animal testing.

Do you ship worldwide?

Currently just Canada and the United States.

Can I add/edit/cancel my order?

Unfortunately, once you have placed an order you won’t be able to change it. Please email us and we will handle that for you.

How long until I receive my order?

Please allow up to 3 business days for processing.

Standard shipping in Canada is 3-7 business days after processing for delivery (based on distance). Xpress Post delivery times are calculated at time of purchase. Shipping to the United States will be 7-10 days.

What is the return policy?

Fck Bad Hair Mask are eligible for return or exchange within 30 days if you are not happy with the product. We will process your refund after we receive the returned products, provided they are returned within 30 days of purchase. Please email and include your order confirmation number in the subject line so we can find your order and process your request.

Due to the amount of information provided with the pigment drops there will be no returning the product once used. If products arrive damaged, we will replace them free of charge.