Frequently Asked Questions
Yes. As long as they’re white, but keep in mind that the consistency of the base can affect colour payoff. The colour chart is made for a 300ml ratio, mix accordingly.
No. This is a semi permanent colour product with no active ingredients. It will not alter your natural base colour.
During application wear gloves and avoid getting the pigment on your work space. Once shampooed out there will be no transfer.
This depends on how often a customer washes their hair and styles with hot tools. The porosity of the hair and the intensity of the pigments will also make a difference. Light tones can last 2-3 weeks while darker ones can last 4-8 weeks.
This is based on preference but we suggest to only reapply when the pigment has fully washed out and you are back to your original hair colour.
This depends on the hair level of the customer. A bottle for level 10 can last 8-10 uses while for a level 6 would be 3-4 uses.
Yes. Shadow can be mixed with any colour to create an ashier outcome. Be creative and play around with the pigments.
The pigments will oxidize if left in the mask for too long so we suggest only mixing enough for each application.
Always do a test strand to see if more pigment is required. If the results don’t look different try the mixing ratio for a hair level down.
As long as you completely wash out the pigments before your scheduled hair appointment, it should wash out back to a clean canvas.
Yes. The whole line was created with vegan products down to the pigment source. No animal testing.
Currently just Canada and the United States.
Unfortunately, once you have placed an order you won’t be able to change it. Please email us and we will handle that for you.
Please allow up to 3 business days for processing.
Standard shipping in Canada is 3-7 business days after processing for delivery (based on distance). Xpress Post delivery times are calculated at time of purchase. Shipping to the United States will be 7-10 days.
Fck Bad Hair Mask are eligible for return or exchange within 30 days if you are not happy with the product. We will process your refund after we receive the returned products, provided they are returned within 30 days of purchase. Please email firstname.lastname@example.org and include your order confirmation number in the subject line so we can find your order and process your request.
Due to the amount of information provided with the pigment drops there will be no returning the product once used. If products arrive damaged, we will replace them free of charge.